By Zoe Nicholson and published at Integral European Conference blog
Teal Healthcare Delivery: bring your insights, skills and experience and help us solve some of our challenges
Zoe Nicholson is co-founder and Chief Executive of Brighton and Hove Integrated Care Service, a not for profit social enterprise delivering healthcare to 1 million people in the UK. Zoe will join us for the second Integral European Conference and share her experiences. Her invitation to you:
Come and co-create a space of collective intelligence,
sharing our story and seeking your help with the challenges we face in our journey to teal in a regulated healthcare environment. We invite you to be our advisers, supporters, challengers addressing real questions that we face today.
BICS (Brighton and Hove Integrated Care Service) operates in a highly regulated health sector, where extreme value is placed on delivering targets, resources are siloed, professional tribe is more important than the skills needed, where “what’s the matter” is valued more than “what matters to you”. Our journey to shift this paradigm started over 9 years ago, in the last 18 months we have embraced our evolution to teal. We hold questions about how best to interact with our external stakeholders, and how to mitigate the worst effects of the environment and still deliver with integrity and value to those we serve. We invite you to work with us on some of the real questions:
- How can we increase shared learning?
- How do we create a protective environment for experimentation in a highly regulated sector?
- How do we maintain focus on what matters to us while still delivering what matters to the people we report to?
- What approaches to quality improvement and quality assurance can we use that don’t take away from focusing on what matters?
Design principles of our workshop
Story telling: Telling the story of our journey so far, our context and environment. Outlining our challenges and our questions.
Interactive and participative: In one large circle, with a check in and check out. We will use PeerSpirit Circle principles and maybe Case Clinic technique in smaller circles.
In small groups enabling intimate circle conversation on our questions, where we practice seeking to understand in order to form our insights and questions.
Team: Zoe will host with a small number of BICS people, who will be attending the conference.
Zoe Nicholson is co-founder and Chief Executive of Brighton and Hove Integrated Care Service, a not for profit social enterprise delivering healthcare to 1 million people in the UK. She founded BICS, 9 years ago after a career in the NHS. Her passion is finding purpose and meaning at work. Zoe is leading BICS on a journey towards becoming teal, and creating more possibilities for care in every moment.